Privacy Policy

1What Information We Collect

We only collect what we need to book you in, contact you about your appointment and run the salon. Depending on how you reach us, that can include:

• Your first and last name
• Your mobile or landline phone number
• Your email address
• Appointment details, including the services you booked, your preferred technician, the date and time, and any notes you give us about allergies, sensitivities or nail history
• Messages you send us through the chat widget on this website, by text message, by email or through our social media pages
• Whether you have agreed to receive promotional text messages, and when and how you gave that consent
• Payment information processed by our payment provider at the time of your visit. We do not store full card numbers on our systems
• Technical information collected automatically when you browse the site, such as your IP address, browser type, device type, referring page and the pages you view

We do not ask for and do not want your Social Security number, financial account credentials or any government-issued identification numbers.

2How We Use Your Data

Your information is used to:

• Book, confirm, reschedule and cancel appointments
• Send appointment reminders and let you know about schedule changes or closures
• Reply to questions you send us through the chat widget, by text, by email or by phone
• Process payment for the services you receive
• Keep a record of past services so we can pick up where we left off at your next visit
• Send you promotions, offers and salon news, only if you have opted in to receive them
• Understand how people use the website so we can improve it
• Meet our legal, tax and accounting obligations

We do not sell your personal information. We do not rent it, trade it or hand it to data brokers.

3SMS Opt-In Details

Program name: Kiki Nails & Lashes Appointment & Offers Alerts.

Our text program has two parts. Appointment messages are about a booking you've made or a question you've asked. Promotional messages are offers and salon news. You can be in one without the other, and each has its own way in.

How you opt in to appointment messages

• Giving us your mobile number when you book an appointment online, over the phone or in the salon, for messages about that appointment
• Texting our published number to start a conversation with us, for replies to that conversation
• Sending us a message through the chat widget on this website and giving your mobile number there, for replies to that message

How you opt in to promotional messages

Only by ticking the promotional text message consent box in the chat widget on this website. That box names Kiki Nails & Lashes, describes the messages you'll get, states that message frequency varies and that message and data rates may apply, and explains how to reply STOP. It is never pre-ticked. We do not sign anyone up for promotional texts over the phone, in the salon or from a booking alone.

Agreeing to promotional text messages is never a condition of booking, buying a service or being served.

Message types you may receive

• Appointment confirmations
• Appointment reminders
• Schedule changes, running-late notices and closure notices
• Follow-up messages after your appointment
• Replies to questions you have sent us
• Promotional offers, seasonal specials and new service announcements, only if you ticked the promotional consent box

Message frequency

Message frequency varies. Appointment messages are sent as needed around your bookings and conversations. Promotional messages are typically sent no more than four times per month.

Cost

Message and data rates may apply. We do not charge for the messages themselves, but your mobile carrier may.

How to stop

Reply STOP to any message to opt out at any time. You will receive a single confirmation that you have been unsubscribed, and we will not text you again unless you opt back in. Reply HELP for help, or reply START to opt back in. You can also call us on (813) 749-0502 and ask to be removed.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

4Cookies & Tracking

This website uses cookies and similar technologies. Cookies are small text files stored on your device that help the site function and help us understand how it is being used.

• Essential cookies keep the site working and keep chat sessions connected. These cannot be switched off without breaking the site.
• Analytics cookies tell us which pages are visited, how long people stay and where they arrived from, so we can improve the site. This data is aggregated.
• Marketing cookies may be used to measure whether our ads are working and to show relevant ads on other platforms.

You can block or delete cookies through your browser settings at any time. Blocking essential cookies may stop parts of this site from working properly. Our chat widget, our map embed, our online booking system (which opens on a separate site) and our social media links are provided by third parties who may set their own cookies under their own privacy policies.

5Data Security

This website is served over SSL/TLS encryption, so anything you send us through the chat widget is encrypted in transit between your browser and our systems. Access to customer records is limited to salon staff who need it to do their job, and accounts are protected by individual logins.

Card payments are handled by PCI-DSS compliant payment processors. Full card numbers are not stored on our website, in our booking system or on salon computers.

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable commercial steps to protect your information, we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.

6Your User Rights

You can, at any time:

• Ask what personal information we hold about you and request a copy
• Ask us to correct anything that is wrong or out of date
• Ask us to delete your information, subject to records we are legally required to keep, such as transaction records
• Withdraw consent to marketing emails by using the unsubscribe link in any email
• Withdraw consent to text messages by replying STOP
• Ask us to stop using your information for a particular purpose

To make any of these requests, email [email protected] or call (813) 749-0502. We will respond within 30 days. We may need to verify your identity before acting on a request. We will not treat you differently or refuse service because you exercised any of these rights.

7Age Restriction

This website and our SMS program are intended for people aged 18 and over. We do not knowingly collect personal information from anyone under 18 through this website or knowingly enrol anyone under 18 in our text message program.

Children under 18 are welcome in the salon for kids' services, but their appointments must be booked and consented to by a parent or legal guardian, and the contact details we hold will be the parent's or guardian's. If you believe a minor has given us information through this website, contact us and we will delete it.

8Sharing & Disclosure

We share personal information only where it is needed to run the business, and only with parties bound to protect it:

• Service providers such as our booking platform, website and chat host, email and SMS provider, and payment processor, who handle data on our behalf and only for the purpose we give it to them
• Professional advisers such as our accountant, where required for tax and bookkeeping
• Legal and regulatory bodies where we are required to disclose information by law, court order or valid legal process, or to protect our rights, property or the safety of our staff and customers
• A successor entity if the business is sold or merged, in which case your information would transfer under the same protections set out in this policy

9Contact Us

Questions about this policy, or about the information we hold on you, go to:

Kiki Nails & Lashes
21537 Village Lakes Shopping Center Dr, Land O' Lakes, FL 34639
Phone: (813) 749-0502
Email: [email protected]
Hours: Monday to Saturday 9:30am to 7:00pm, Sunday 11:00am to 5:00pm

We may update this Privacy Policy from time to time. The revised version takes effect on the date it is posted here, and the date at the top of this page will change. Continuing to use the site or our services after that date means you accept the updated policy.