Terms of Service

1Age Restriction

You must be at least 18 years old to use this website, book through our online booking system, agree to these terms or enrol in our SMS messaging program. By doing any of those things you confirm you are 18 or over.

Children under 18 are welcome in the salon for kids' services, but the appointment must be booked, consented to and paid for by a parent or legal guardian, and the contact details on file will be the parent's or guardian's. A parent or guardian must remain in the salon for the duration of a minor's appointment.

2SMS Program Description

Our SMS program is called Kiki Nails & Lashes Appointment & Offers Alerts. When you give us your mobile number and consent, you may receive the following types of text message from us:

• Appointment confirmations
• Appointment reminders ahead of your booking
• Schedule changes, running-late notices and salon closure notices
• Follow-up messages after your appointment, including aftercare reminders
• Replies to questions you have sent us by text
• Promotional offers, seasonal specials and new service announcements, sent only to customers who opted in to marketing messages

Consent is collected through a non pre-ticked checkbox on our website forms, on a paper or digital form in the salon, verbally when you book by phone, or when you text our published number first. Consent to receive marketing messages is not a condition of purchase or of receiving any service.

Message frequency varies. Transactional messages are sent as needed around your appointments. Promotional messages are typically sent no more than four times per month.

3Opt-Out Instructions

You are in control of these messages at all times. Use any of the following keywords:

You can also opt out by calling (813) 749-0502 or emailing [email protected] and asking to be removed from our text list.

4Message and Data Rates

We do not charge you for receiving or sending text messages to us. Your mobile carrier may charge you for messages sent and received according to your plan. Check with your carrier if you are unsure what your plan covers. Message frequency varies.

5Carrier Liability Disclaimer

Carriers including T-Mobile, AT&T, Verizon and Sprint are not liable for delayed or undelivered messages. Message delivery depends on your carrier's network, your device and factors outside our control, and we cannot guarantee that every message will be delivered or delivered on time.

Our SMS service may not be available on all mobile carriers or all devices. Neither Kiki Nails & Lashes nor any participating carrier is responsible for any loss, damage or missed appointment resulting from a message that was delayed, undelivered or received on a device you no longer control.

6Support Contact

For help with our SMS program, your booking or anything else:

Kiki Nails & Lashes
20410 Monza Loop, Land O' Lakes, FL 34638
Phone: (813) 749-0502
Email: [email protected]
Hours: Monday to Saturday 9:30am to 7:00pm, Sunday 11:00am to 5:00pm

7Privacy Policy

Our Privacy Policy explains what information we collect, how we use it, how we protect it and what rights you have over it. It forms part of these terms. You can read it at the address below:

https://kikinailsandlashes.com/privacy-policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

8Cancellation Policy

Appointments are held for you and take a chair out of the book, so we ask for reasonable notice if plans change.

• Cancelling or rescheduling: please give at least 24 hours' notice by phone, text or through your booking confirmation.
• Late cancellation: cancelling with less than 24 hours' notice may incur a fee of 50% of the booked service price.
• No-show: failing to attend without notice may incur a fee of 100% of the booked service price, and we may ask for a deposit before your next booking.
• Running late: please call as soon as you know. Arriving more than 15 minutes late may mean we have to shorten your service or rebook you, since the chair is booked after you.
• Deposits: deposits may be required for lash full sets, group bookings and long appointments. Deposits are applied to your final bill and are non-refundable on a late cancellation or no-show.
• Our cancellations: if we have to cancel for illness, staffing or a salon closure, you will be offered the next available slot at no penalty and any deposit returned in full.

Service satisfaction

If something isn't right with your nails or lashes, tell us within 3 days of your appointment and come back in so we can look at it. Fixes within that window are free. We do not offer cash refunds on completed services, and we cannot be responsible for damage caused by picking, biting, filing or removing work at home.

9Governing Law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute arising from these terms, your use of this website, our SMS program or the services we provide will be brought in the state or federal courts located in Pasco County, Florida, and you consent to the jurisdiction of those courts.

If any part of these terms is found to be unenforceable, the rest stays in force. We may update these terms from time to time, and the revised version takes effect on the date posted at the top of this page. Continuing to use the website or our services after that date means you accept the updated terms.